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  • Field Service Technician   (VIC)

    Hands on role
    Customer Service
    Join an iconic global brand in the Automotive industry

    Get out of the workshop and into the field as you support our customers and complete outstanding vehicle recall rectifications.


    About our Company

    Mitsubishi Motors Australia Limited (MMAL) is an integral part of the global Mitsubishi Motors Corporation group. With offices located in all the major capital cities in Australia, servicing over 200 dealerships across Australia, we are an organisation passionate about people, customers and quality. We are on a drive for growth and value the contribution of our people, so if you’re looking to take your career to the next level then we want to hear from you!

    About the Role

    This is a very rare and exciting opportunity for a mechanic or automotive electrician to get out of the workshop and into the field to represent an OEM! You will be able to organise yourself and work autonomously as you support our customers by completing outstanding recall rectifications on vehicles.  With the customer at the heart of everything we do, we are taking the workshop to those customers who are unable to present their vehicle to a Dealership for the compulsory rectification works.

    This position is based in our Victorian office, however you will be working primarily in the field, travelling intrastate and occasionally interstate. This role is offered as a full time fixed term contract until December 2020.

    Responsibilities Include:

    As the Field Service Technician you will have responsibility for;

    • Safety- comply with all MMAL safety policies and procedures to ensure a safe work environment
    • Technical Service- Removal and replacement of affected TAKATA inflators, and addressing other outstanding recall rectifications on the vehicle as prescribed
    • Customer Experience- Provide an outstanding customer experience and act as an MMAL brand ambassador
    • Administration- Maintain inventory and records associated with work performed


    What you’ll need to Join Our Team

    To be successful in the role you will have;

    • A formal qualification as an automotive electrician or mechanic
    • Proven capability to work autonomously, often in remote locations and occasionally out of hours
    • Highly developed organisational skills to ensure efficiency and that customer’s needs are met
    • Have the ability to travel regularly and for extended periods
    • Strong planning, organisation and time management skills
    • Exceptional written and verbal communication skills
    • An ability to problem solve creatively
    • Sound knowledge of WH&S processes
    • A genuine passion for delivering an outstanding Customer Experience
    • Experience using Microsoft suite of programs, particularly excel.
    • Experience using SAP and technical diagnostic tools is an advantage


    What we Offer

    A career with Mitsubishi Motors Australia Limited will be both Challenging and rewarding, providing growth opportunities and the prospects to advance your career, you will be part of a diverse and dynamic work environment where you will have access to employee benefits and volunteer days

    Additionally, Mitsubishi Motors Australia Limited offers a competitive remuneration and benefits package, with a fully maintained vehicle along with the opportunity to lease Mitsubishi vehicles and access to discounts on new Mitsubishi vehicles for family and friends.

    Applications close on 3 November 2019. Please note Applications may be reviewed and progressed prior to the closing date.

    ** Please note; you must have the right to live and work in Australia, prior to applying**

    • Job Ref: AU2677DS000016
    • Location: VIC
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