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  • Customer Experience Team Leader (Parental Leave)   (SA)

    Our customers are at the heart of what we do
    We welcome passionate & enthusiastic people to join our team
    Fantastic opportunity to share your experience and knowledge with others

    About the Role

    At Mitsubishi Motors Australia (MMAL), we strive to put the Customer at the heart of everything we do.  To support our customers, the Customer Experience team have an opportunity for an experienced Customer Support Team Leader (Out-bound) to join the team.  The role reports to the Customer Experience Manager and is offered as a contract up to 9 months to cover Parental Leave.

    As part of the wider Customer Experience Team, you will be responsible for managing the Outbound Call Program.

    What You’ll Need to Join Our Team

    • Experience in managing Customer Service teams
    • Proven ability in coaching and developing a team in Outbound Sales Principles
    • Proven ability to demonstrate change principles and lead a changing culture
    • Knowledge of CRM platforms
    • Sound understanding of Customer Service Ethics
    • Previous Leadership experience
    • Strong sense of team and great cultural fit
    • A results orientation focused on customer and quality
    • A continuous improvement mindset
    • Strong organisational skills
    • Sound analytical skills
    • Excellent communication and problem solving skills

    If you’re passionate about delivering a superior customer experience, aligned to our values then our team wants to hear from you!

    About our Company

    Mitsubishi Motors Australia Limited (MMAL) is an integral part of the global Mitsubishi Motors Corporation group. With offices located in all the major capital cities in Australia, servicing over 200 dealerships across Australia, we are an organisation passionate about people, customers and quality. We are on a drive for growth and value the contribution of our people so if you’re looking to take your career to the next level then we want to hear from you!

    What We Offer

    At Mitsubishi Motors you will have the opportunity to grow your skills and develop your potential.

    We will provide you with the tools you need to enable your success including mobile phone and laptop.

    Additionally, Mitsubishi Motors Australia Limited offers a competitive remuneration and benefits package, including the opportunity to lease Mitsubishi vehicles and access to discounts on new Mitsubishi vehicles for family and friends.

    For a confidential discussion about this role please email your contact details to the Mitsubishi Motors People and Culture Team at hr@mmal.com.au.

    To apply please click the “apply for this job” button. Applications close 5pm, Wednesday, 9 January 2019. Applications may be reviewed and progressed prior to the closing date.

     

    • Job Ref: AU2677JC000004
    • Location: SA
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