COVID-19 - Frequently Asked Questions
April 2, 2020
The COVID-19 outbreak naturally raises a lot of questions not only about your health, but about your car. Here you'll find answers to the questions we're being asked regularly and also information as to which of our dealers are still available for essential services.
Are your dealerships still open?
Our dealerships are open for business, and your local team is ready to assist. Some dealerships may be operating under changed hours, and some have decided to close for a period. In the case that your local dealership is temporarily closed, please contact our customer assistance line 1300 13 12 11 to help you locate an alternative dealer who can assist you.
I am worried that I can’t pay my next instalment on my MMFS finance agreement, what should I do?
If you’re concerned about making a payment or need to reduce your payments, please visit http://mit.si/mmfs to complete the form and submit it to Mitsubishi Motors Financial Services. A representative will contact you within 3-5 days to discuss your individual circumstances. Please understand that due to the large volume of requests at the moment, there could be some delay. If you have financed with an alternate financier, we suggest you make contact with them directly to discuss your options.
My dealership has closed, but my car is located in the workshop – what shall I do?
Please contact our Customer Service line at 1300 13 12 11 or firstname.lastname@example.org and our team will try to assist you.
I’m an essential worker, and my car needs a service/ repair. What options are available to me?
Our Dealerships are still open for service and repair. As an essential worker, your car will be prioritised so that you can maximise the time you have between shifts.
A number of our dealership workshops will remain open to service and repair cars in the case of a lockdown. These will be by appointment only. You can contact the dealership directly or contact our customer service to connect you to an alternative Dealer
Customer Service line: 1300 13 12 11
My car is due for service, but my dealer is closed. Will I lose my warranty protection?
Mitsubishi dealerships remain open for service and repair. If your local dealer has closed, you can contact our customer service line to connect you to an alternative dealer.
For those who have been advised to stay at home or are required to stay at home, please follow the public health guidance. Please contact our customer service line via phone or email, and we will attempt to connect you with a dealer who is offering contactless pickup and drop off services.
We would request that you notify us via email, and book your service when you are able.
We recommend that your service is conducted within 1,000km of the service interval, and therefore please keep your excess mileage low.
Is roadside assistance still operating as normal?
Our roadside assistance service is operated via Australia’s car clubs. They are operating as normal with precautions in place at this time. We will notify you of any changes.
I’ve received a recall letter, can I still have the work completed?
Yes. Recall work is critical to ensuring your safety on the road – and the safety of other drivers. If you need to be on the road, we need to work together to ensure your car is safe.
Mitsubishi dealerships remain open for service and repair. If your local dealer has closed, you can contact our customer service to connect you to an alternative Dealer
Customer Service line: 1300 13 12 11
Are parts and accessory supplies affected by Covid-19?
Part and accessories remain in strong supply at present. We are working with our partners to ensure we will continue to have the parts and accessories that you need. If this changes, we will update our guidance.
Are you continuing to support your sponsorships and community partners?
Yes. Our Community Fleet program offers practical support to communities across the country through our national partnerships. Read more.