COVID-19

Frequently Asked Questions

The COVID-19 outbreak naturally raises a lot of questions not only about your health, but about your car. Here you'll find answers to the questions we're being asked regularly.

FAQs

Are Mitsubishi dealerships still open?

Some dealerships may be operating under changed hours and conditions due to current local guidelines. In the case that your local dealership is temporarily closed, please contact Mitsubishi Customer Service on 1300 13 12 11 or customerservice@mmal.com.au to help you further.

I am worried that I can’t pay my next instalment on my MMFS finance agreement, what should I do?

If you’re concerned about making a payment or need to reduce your payments, please complete our finance hardship form. A Mitsubishi Motors Financial Services representative will contact you within 3-5 days to discuss your individual circumstances. If you have financed with an alternate financier, we suggest you make contact with them directly to discuss your options.

My dealership has closed, but my car is located in the workshop – what should I do?

Please contact Mitsubishi Customer Service line on 1300 13 12 11 or customerservice@mmal.com.au and our team will assist you.

My car is due for service, but my dealership is closed. Will I lose my warranty protection?

No. Please contact Mitsubishi Customer Service on 1300 13 12 11 or customerservice@mmal.com.au, and we will work with you to arrange your next service in line with current guidelines in your area.

Is roadside assistance still operating as normal?

Our roadside assistance service is operated via Australia’s auto clubs in each state. Please contact your applicable auto club to find out more information.

I’ve received a recall letter, can I still have the work completed?

Yes. Recall work is critical to ensuring your safety on the road – and the safety of other drivers.  If you need to be on the road, we need to work together to ensure your car is safe. Please contact Mitsubishi Customer Service on 1300 13 12 11 or customerservice@mmal.com.au, and we will work with you to arrange your recall work in line with current guidelines in your area.