We’ll always take your safety seriously, on the road and during these unprecedented times. We’re in this together and working hard to respond to your needs as we face the COVID-19 challenge.

Servicing your car

Your safety is always our priority. To keep you on the road, where possible our service centres have introduced vehicle pick-ups and drop-offs, plus comprehensive sanitisation of vehicles.

Buying a car

Our dealerships are safely practising all required social measures. We're also offering the flexibility of door-to-door test drives, video consultations, and delivery to your driveway.

Finance Initiatives

If the impact of COVID-19 has affected your ability to make repayments, we’re here to help. We have options available during these challenging times with solutions based on individual circumstances.

Contactless scheduled servicing

We’re taking steps to ensure our workshops are safe by offering contactless scheduled vehicle services at participating dealerships. Door to door pick ups and drop offs of your vehicle are also available at no extra cost. All precautions and social distancing measures are being observed, including comprehensive disinfection and sanitisation before your vehicle is returned. Using only genuine Mitsubishi parts and accessories, our factory trained technicians will ensure you’re safe and ready to roam once again when the time is right. 

Test drive during testing times

Participating Mitsubishi dealerships are offering contactless test drives. Your choice of car will be disinfected, sanitised and driven to your door. Protective covers will also be fitted on the steering wheel and gear shift, where available. While you enjoy your drive, your dealer will either be on the phone, or riding in the rear seat, directly behind the front passenger seat.  We can also arrange video consultations and inspections, exchange contracts electronically, and even deliver your new Mitsubishi directly to your driveway.

Hardship support

We understand that there are many challenges as a result of COVID-19, and the whole Mitsubishi team is here for you through these tough times.

Given the current environment we are experiencing a high volume of requests and our response times have increased to 3 – 5 working days. We will respond to you as soon as possible. Simply leave us your details, and we will be in contact with a support strategy to help you during this difficult time.

Looking for more? 

Read these COVID-19 FAQs

Some dealerships may be operating under changed hours and conditions due to current local guidelines. In the case that your local dealership is temporarily closed, please contact Mitsubishi Customer Service on 1300 13 12 11 or customerservice@mmal.com.au to help you further.

If you’re concerned about making a payment or need to reduce your payments, please complete our finance hardship form. A Mitsubishi Motors Financial Services representative will contact you within 3-5 working days to discuss your individual circumstances. If you have financed with an alternate financier, we suggest you make contact with them directly to discuss your options.

Please contact Mitsubishi Customer Service on 1300 13 12 11 or customerservice@mmal.com.au and our team will assist you.

No. Please contact Mitsubishi Customer Service on 1300 13 12 11 or customerservice@mmal.com.au, and we will work with you to arrange your next service in line with current guidelines in your area.

Our roadside assistance service is operated via Australia’s auto clubs in each state. Please contact your applicable auto club to find out more information.

Yes. Recall work is critical to ensuring your safety on the road – and the safety of other drivers.  If you need to be on the road, we need to work together to ensure your car is safe. Please contact Mitsubishi Customer Service on 1300 13 12 11 or customerservice@mmal.com.au, and we will work with you to arrange your recall work in line with current guidelines in your area.

Have another question? Contact us