Customer Assistance

TAKATA AIRBAG INFLATOR RECALL

FAQs

How do I know if my vehicle is affected?

Any authorised Mitsubishi Dealer can check and confirm if your vehicle is affected.  To find a Mitsubishi Dealer, please click here.

Or you can ring 1300 13 12 11 (then select option 2 and option 2 again).

Alternatively, you can view the Australian Competition & Consumer Commission website, click here.

How can I have my vehicle repaired?

You must book your vehicle in to an authorised Mitsubishi Dealer to have the recall carried out as soon as possible. This repair will be completed free of charge.

How can I find my nearest dealer?

To locate an authorised Mitsubishi Dealership, click here

Alternatively, you can ring 1300 13 12 11 (then select option 2 and option 2 again).

Why is this recall necessary?

It has been found that the chemical that inflates the Takata airbag, after prolonged exposure to high humidity and fluctuating high temperatures, could absorb moisture and degrade.

If this occurs it could result in excessive pressure during airbag deployment and this can cause the inflator to rupture.  Defective inflators which rupture may cause metallic projectile fragments that could cause injury or even death.

Which airbags are affected by this recall?

Depending on your vehicle model, it may be the drivers or passenger airbags or both.  Please refer to this table:

Model

Vehicle Details

Airbag
Affected

Manufacturer of Replacement Part

Build
Period

CH Lancer CY & CZ Evo

04 to 07MY Lancer

Passenger

TAKATA

Aug 2003 - Sep 2008

ML & MN Triton

07 to 14MY Triton

Driver

AUTOLIV

Feb 2006 - Dec 2013

GA & GB i-MiEV

10MY to 12MY i-MiEV

Passenger

DAICEL

Feb 2010 - Feb 2012

NS, NT, NW & NX Pajero

07 to 16MY Pajero

Driver

AUTOLIV

Oct 2006 - Feb 2016

NS & NT Pajero

07 to 10MY Pajero

Passenger

DAICEL

Oct 2006 to Dec 2009

NT & NW Pajero

10 to 13MY Pajero

Passenger

DAICEL

Jan 2010 to Dec 2012

Can the airbags be disconnected until an alternative part arrives?

No, as this would mean your vehicle would be in breach of the Australian Design Rules (ADRs).

Under what conditions can the airbag deploy?

The potential problem can only occur during an accident of sufficient severity to deploy the airbag. Accident severity is detected by sensors installed in the vehicle.  Airbags will not deploy in circumstances other than a relatively severe accident scenario.   For more information on when your airbags should (or should not) deploy, please refer to your Owner’s Manual.

Have there been any incidents in Australia caused by this issue?

There has been two reported incidents in other makes of vehicle, one in Darwin, Northern Territory and one in Sydney, New South Wales which may be linked to a defective Takata airbag.  To the best of our knowledge, there have been no reported incidents in Mitsubishi vehicles within Australia.

How can I find out if other manufacturers are also involved in the recall?

Why haven’t I received a Recall letter?

Your vehicle may not be affected, therefore no contact is required.

If it is affected, Mitsubishi Motors Australia Ltd have used the National Registration database (NEVDIS) to obtain owner contact information.  From this information a recall letter is sent to the address listed in the NEVDIS database.  If the NEVDIS information is incorrect or has changed then the letter may not reach you.

Regardless of receiving a letter, if your vehicle is list as being involved in a recall, we strongly recommend that the vehicle be booked in with a Dealership as soon as possible.

I have looked at the ACCC website and my VIN is listed as being affected, why have I not received a letter?

The ACCC website provides a broad range of VIN’s, however, not all vehicles in that range may be affected.

Should you have any further queries that have not been answered by the information above, then please call our Customer Care team on 1300 13 12 11 (then select option 3 followed by option 2).