Product Enquiries

For enquiries regarding our range of finance products, please visit your nearest Mitsubishi Motors dealership

At Mitsubishi Motors Financial Services we have an unwavering commitment to impress and positively impact our customers at every single interaction.  We will do our utmost to provide you with the assistance to fix a problem.

IF YOU HAVE ANY ENQUIRIES ON EXISTING CONTRACTS SUCH AS PAYOUTS, PLEASE CALL OUR CUSTOMER SERVICE DEPARTMENT:
PHONE 1300 13 12 11
MAIL Locked Bag 1450, Dandenong South, Victoria 3164
EMAIL finance@mmfinserv.com.au

Collections

FOR ANY ENQUIRIES RELATING TO OVERDUE PAYMENTS, PLEASE CONTACT OUR COLLECTIONS DEPARTMENT:
PHONE 1300 13 12 11
MAIL Locked Bag 1450, Dandenong South, Victoria 3164
EMAIL collections@mmfinserv.com.au

Complaints, Disputes or Feedback

IF YOU HAVE A COMPLAINT OR DISPUTE, PLEASE CONTACT OUR CUSTOMER EXPERIENCE DEPARTMENT:
PHONE 1300 13 12 11
MAIL Locked Bag 1450, Dandenong South, Victoria 3164
EMAIL

for Dispute Resolution: mmdr@mmfinserv.com.au
for Hardship: mmassist@mmfinserv.com.au

We expect our staff to take reasonable steps to address your concerns.  We will investigate the issue and take reasonable steps to try and resolve the matter with you within 5 business days, or in any event within 45 business days from the day of the receipt of your complaint.  If we are unable to provide you with a final response within 45 business days, we will inform you of the status of your complaint.  

If your finance product is regulated under the National Consumer Credit Protection Act 2009 (incorporating the National Credit Code) and you believe your complaint or dispute has not been resolved to your satisfaction, you may want to refer the matter to our external dispute resolution service.  This is a free service which provides you with an independent mechanism to resolve any specific complaints or disputes you have with us which we cannot resolve together. 

Mitsubishi Motors Financial Services is a member of the Credit and Investments Ombudsman (CIO). 

CONTACT THE CREDIT AND INVESTMENTS OMBUDSMAN:
PHONE 1800 138 422
FAX (02) 9273 8440
MAIL PO Box A252, Sydney South, NSW 1235 (Australia)
WEB cio.org.au

Mitsubishi Motors Financial Services is a registered business name of Nissan Financial Services Australia Pty Ltd (ABN 70 130 046 794 Australian Credit Licence Number 391464), used with the permission of Mitsubishi Motors Corporation for financial services provided in relation to Mitsubishi vehicles.