OUTLANDER PHEV FAQs

OUTLANDER PHEV FREQUENTLY ASKED QUESTIONS

The Outlander PHEV is the ultimate in intelligent motion and represents the next generation of hybrid and electric vehicles. Discover answers to Frequently Asked Questions below.

GENERAL QUESTIONS

WHAT IS A PLUG-IN HYBRID ELECTRIC VEHICLE?

The Outlander PHEV is a technologically advanced vehicle that can use either electric motor/s or an internal combustion engine (ICE) to power the wheels. The ICE can also provide additional power to the electric motor when additional acceleration is required, for example, when tackling steep hills.

The electric motors can be charged by plugging the vehicle into mains electricity and on a full charge the Outlander PHEV can travel up to 52 kilometres in pure Electric Vehicle (EV) mode. Once the battery power has been used the ICE takes over, so there is no need for the driver to be concerned about how much charge is left in the battery.

WHAT MAKES A PLUG-IN HYBRID ELECTRIC VEHICLE DIFFERENT FROM OTHER ELECTRIC VEHICLES?

A pure Electric Vehicle or (EV) sources all its energy from externally generated electricity and is a totally zero CO2 solution if powered by renewable energy sources. Pure EV’s do have driving range limitations and require fast charge infrastructure to achieve longer distance driving.

Hybrid Electric Vehicles (HEV) have been in the market place for around 12 years and combine a conventional internal combustion engine with an electric motor to provide motive power. Essentially, the electricity for the EV motor is provided by an internal combustion engine.

The Plug-in or ‘PHEV’ takes this one step further and allows for electricity from the grid to be stored in the drive battery whilst also allowing for the batteries to be charged by the vehicles internal combustion engine to achieve greater driving range.

DRIVING AND EQUIPMENT

IS THE PERFORMANCE OF THE VEHICLE COMPROMISED?

No, in fact the vehicle is quicker to 100 km/h than the Outlander 2.2 Diesel Auto due to the combined power output from the Electric Motor and Internal Combustion Engine. The 4 Wheel Drive ability is not compromised as the combination of the twin-motor AWD system and Mitsubishi’s existing technology allows for an enhanced off road performance.

CAN I DRIVE THE OUTLANDER PHEV OFF ROAD?

Yes, the twin-motor AWD system and Mitsubishi’s proven Super All Wheel Control (S-AWC) system provide the vehicle with excellent off road ability. The power delivered from the Electric Motor and Internal Combustion Engine is able to deliver 200bhp to the wheels. It also features the "4WD Lock" mode to fix the front and rear motor power at an even 50/50 split.

CAN I TOW WITH THE OUTLANDER PHEV?

Yes, Outlander PHEV has a braked towing capacity of 1,500kg, about the weight of a medium caravan, at a maximum 12% gradient. The unbraked towing capacity is 750kg, while the maximum towball download is 150kg.

WHAT IS REGENERATIVE BRAKING?

During deceleration (braking or coasting), the front and rear electric motors function as generators so that electricity can be generated and fed back into the main battery pack. The Regenerative Braking mode can be controlled by the paddles on the steering wheel in order to adjust how much power is restored into the battery.

WHAT ARE THE DIFFERENT DRIVE MODES AND HOW DO I KNOW WHICH DRIVE MODE TO BE IN, FOR EXAMPLE IF I AM TOWING?

The different modes are Pure EV, Series Hybrid and Parallel Hybrid. Pure EV mode powers the wheels directly from the Electric Motor. Series Hybrid mode activates when the battery charge is low or when more power is required for accelerating quickly. In this mode the engine runs to charge the battery, which provides power to the wheels. In Parallel Hybrid mode the engine drives the wheels directly, which activates when the battery is empty. The PHEV will automatically select the most optimum drive mode for comfortable driving while providing superior fuel efficiency.

HAS THE OUTLANDER PHEV GOT A SPARE WHEEL?

There is no spare wheel in the Outlander PHEV, however, an inflation kit is provided with the vehicle. This is to maximise packaging efficiency for the battery, interior space, fuel economy and weight minimisation. 

IS IT A HAZARD TO PEDESTRIANS TO DRIVE THE VEHICLE IN BUILT UP AREAS?

The Outlander PHEV has been fitted with an Acoustic Vehicle Alerting System (AVAS) which activates when the vehicle is being driven in EV mode at less than 35km/h. This is an audible warning sound to alert pedestrians of the vehicle’s presence. AVAS can be turned off by pressing the AVAS button on the dash.

WHEN DOES THE ENGINE OPERATE?

Outlander PHEV's petrol engine automatically starts when the drive battery level becomes low and requires charging or when a large amount of drive power is needed. Outlander PHEV can continue running in EV Drive mode while the engine is charging the battery, and the engine can supply drive power to assist the electric motors. The engine may also start to supply heat when the climate control system is in use.

WHAT HAPPENS IF I RUN OUT OF PETROL AND THE DRIVE BATTERY RUNS DOWN?

Even if you run out of petrol, you can still drive the vehicle as long as the drive battery still has power. However, because the generator is also used to start the engine in PHEV vehicles, if you are out of both petrol and drive battery power, the generator will not be able to start the engine even if you fill up with petrol. If you run both completely down, you will need to charge the drive battery using an external power source before you can drive again.

WHY DOESN’T PHEV OFFER 7 SEATS LIKE THE OTHER OUTLANDER MODELS?

The Outlanders PHEV system components such as the On Board Charger (OBC) and Rear Motor Control Unit (RMCU) are located under the rear cargo floor where the third row seats would be fixed and fold flat.

WHY DOES MY EV DRIVING RANGE DECREASE WHEN I TURN THE AIR CONDITIONER OR HEATER ON?

Just like your home air conditioning, PHEV's climate control system consumes electricity supplied by the drive battery to heat and cool the interior. This is a unique and beneficial function as PHEV's engine does not need to be running for the climate control system to operate.

HOW OFTEN SHOULD I CHANGE OUTLANDER PHEV’S INTERNAL COMBUSTION ENGINE OIL?

Just like a petrol or diesel powered vehicle, you should have the oil changed every 15,000km or every 12 months as per the vehicles regular Capped Price Service schedule.

WHAT IS PHEV’S SAFETY RATING?

The Outlander PHEV has been awarded a 5 star ANCAP rating.

DO I NEED TO OPERATE THE SELECTOR LEVER OR ANYTHING ELSE WHEN I’M STARTING UP OR SHUTTING DOWN THE VEHICLE?

Startup: Press the power switch once while pressing the brake pedal to start up the PHEV system. When the gauge says READY, move the Selector Lever to D while keeping your foot on the brake. Release the brake pedal and press the accelerator to begin driving.

Shutdown: To completely stop the vehicle, hold down the brake pedal while pressing the Parking Switch. When the gauge indicates that the Selector Lever is in the P position, turn the power switch to OFF and the PHEV system will shut down.

  • If you try to turn the power switch OFF while in any position besides P during shutdown, the vehicle will automatically return to the P position and the automatic parking lock feature will engage.
  • The display shows the position of the Selector Lever.
  • If you do not hold down the brake pedal, you will not be able to change the position of the Selector Lever from P to R, N or D.
  • If the following operations are carried out while the vehicle is in motion, a buzzer will sound and the vehicle will automatically shift to the N position:
  • Pushing the Parking Switch
  • Switching to the R position while driving forward
  • Switching to the D position while reversing

IN THE EVENT OF AN ACCIDENT IS THERE ANY DANGER OF ELECTROCUTION?

No, the PHEV is fitted with a circuit breaker that cuts all power from the drive battery in the event of the vehicle detecting a serious collision. Power is cut from the battery if the Supplemental Restraint System (SRS) deploys, therefore, averting any danger of electrocution.

WHAT DO I DO IF MY PHEV IS INVOLVED IN AN ACCIDENT?

If your vehicle is drivable, pull your vehicle off the road to a safe area and remain on the scene. In addition to the normal actions following and accident (i.e. hazard lights on, apply park brake etc), if possible, carry out the following operations while awaiting the arrival of emergency responders.

  • Open windows and doors.
  • Turn the vehicle OFF and remove key
  • Never touch high voltage wiring (Orange cables)
  • Leaks or damage to the drive battery may result in a fire. DO NOT touch any liquid leaking from the battery and do not attempt to extinguish a fire in the main battery
  • In the event of a fire, leave the vehicle and contact emergency services immediately. Inform emergency services that your vehicle is a Hybrid.
  • If you are unable to safely assess the vehicle due to damage, do not touch the vehicle
  • Refer to the Owner’s Manual for more information

WHERE CAN I FIND THE REMOTE APP FOR MY SMARTPHONE?

The free EV Remote Smartphone App for Exceed models can be downloaded for the following devices:

Apple

Android

BATTERY AND CHARGING

HOW DO I CHARGE MY OUTLANDER PHEV?

When you drive you consume electricity from the drive battery. To return the car's battery to full capacity, and replenish its driving range, you need to recharge the battery with electricity either from an external power source or with PHEV as the petrol engine charges the drive battery for you.

Outlander PHEV can be charged using the cable provided with the vehicle into dedicated charging equipment in your home. 

HOW FAR WILL A FULLY CHARGED OUTLANDER PHEV TAKE ME IN EV MODE?

This depends on many factors such as driving conditions and the use of Outlander PHEV's climate control system. In EV driving mode PHEV has a stated range up to 52kms from a full charge; driving range is then supplemented by PHEV operating in hybrid driving modes.

WHY IS THE EV RANGE SHOWING LESS THAN 52 KMS WHEN MY BATTERY IS FULLY CHARGED?

Many customers assume that when the range shown is less than 52 km it is indicating their battery is not charging to full capacity. This is NOT the case; it is an indicator of the ‘potential’ EV range for their next journey.

The EV range, displayed following a charge, is calculated from data the car automatically collates during the previous journey and therefore takes into account how the vehicle was driven during this journey. It also takes account of the ambient temperature and the use of any items that place additional demand on the engine, such as heating, air conditioning, lighting and whether Eco Mode is selected etc.

WHEN I BOUGHT MY CAR IN THE SUMMER OR AUTUMN I WAS GETTING MORE KMS PER BATTERY CHARGE THAN NOW. WHY IS THIS?

Lithium-ion batteries are most efficient in warmer ambient temperatures and therefore there is a natural drop in efficiency during the winter months. Additionally, the increased use of heating and lights in colder and shorter winter days can impact on the battery, and therefore the driving range.

CAN I CHARGE THE VEHICLE FROM A STANDARD DOMESTIC POWER SUPPLY?

Yes, however, we recommend any circuit considered for EV charging to be a dedicated circuit and to be checked by a qualified electrician. Alternatively, a dedicated charging point can be purchased from a number of companies who provide this service.

CAN I CHARGE THE VEHICLE IN THE RAIN?

Yes, all connections are rated to IP55 and are fully sealed and tested to comply with safety standards. Driving in the rain and going through a car wash is no problem. Care should be taken when connecting the car to a power source to ensure that there are no open connections 

IS A CHARGING CABLE INCLUDED WITH THE VEHICLE?

Yes, a 10amp charging cable is included with the vehicle. It is very important that the control box attached to this cable is not left hanging from the plug – this can damage the cable and/or the control box. There is a loop on top of the control box that can be used to support its weight safely.

CAN I USE AN EXTENSION CORD WHEN CHARGING MY VEHICLE?

Extension cords and multi-plug adapters must not be used for charging Outlander PHEV.

HOW DO I GET THE MOST OUT OF MY PHEV?

Higher speeds, frequent braking and running the engine in ‘idle’ will reduce EV driving range so it is best to drive gently and use regenerative braking to help charge the battery.

Using ECO Mode regulates acceleration and reduces air conditioning output and can help increase the EV driving range of the vehicle. However, if you accelerate hard, more fuel or battery will be used and this could counter the potential benefits of the ECO function.

Check tyre pressure at regular intervals as low pressure can increase road resistance and fuel consumption.

When replacing tyres, always use tyres of the same brand, tread pattern, size and speed rating. If the vehicle detects a tyre of a different rolling radius (however slight) it will indicate that an EV service is required.

THE ENGINE COMES ON AUTOMATICALLY WHEN I START UP THE VEHICLE, EVEN THOUGH THE BATTERY IS FULLY CHARGED. WHY?

Even if the battery is full, the engine may start under the following conditions.

  • EV system is hot or cold
  • While the heater or defroster is on
  • To prevent damage to the engine caused by fuel deterioration, the engine comes on to consume fuel if no more than 15 litres of petrol have been added to the fuel tank in three straight months. The engine will continue turning on automatically while driving (in Hybrid Vehicle mode) until the fuel tank is filled with at least 15 litres of petrol.

HOW CAN I DETERMINE THE REMAINING DRIVE BATTERY CAPACITY?

The Multi Information Display in the middle of the dual meter cluster shows how much charge is left in the drive battery as well as the trip function menu on Smartphone Link Display Audio.

WHAT IS THE REPLACEMENT COST OF PHEV’S DRIVE BATTERY?

Should the battery need replacement during PHEV’s warranty period the cost is nil and therefore of no cost to you. PHEV’s battery is covered under Mitsubishi’s new car warranty.

CAN THE POWER GRID COPE, ESPECIALLY IN SUMMER WHEN POWER CONSUMPTION IS HIGH?

PHEV's are ideally charged at night (via timers) when there is lower demand on the grid. It's recommended to charge at times where you may potentially taking advantage of lower tariffs.

ELECTRICITY IS GENERATED FROM FOSSIL FUELS. AREN’T YOU JUST MOVING THE POLLUTION?

EV's are more efficient than Internal Combustion Engines (ICE). As a result the emissions are less, even if your energy is sourced from coal fired plants. EV mode can also take advantage of green energy and produce zero drive time CO2 emissions, something an ICE vehicle can never achieve.

WILL I NEED TO REPLACE PHEV’S DRIVE BATTERY PACK?

The battery is not a service item which is expected to need replacement during the vehicle's life and replacement isn't included in PHEV's maintenance schedule. There will be some natural degradation of the Lithium Ion battery chemistry over the life of the vehicle which could lead to a small reduction in the pure EV range. This is expected to be no more than 20% and, of course, hybrid driving range extension is not affected.

HOW IS THE PHEV’S DRIVE BATTERY COOLED?

The drive battery has an internal fan that cools the battery during charging or when the READY light is on. If the battery temperature exceeds a set value, the vehicles air conditioning system will also be used to further cool the drive battery.

WHERE IS PHEV’S DRIVE BATTERY LOCATED?

The battery pack is located under the floor of the cabin, between the front and rear wheels.

MY VEHICLE WON’T START, CAN I JUMP START A PHEV?

The PHEV system uses the 12 volt auxiliary battery to initiate the drive system and bring it to READY. If the 12 volt battery is flat, the vehicle, in effect, will not start. Access to the Jumper Terminal is located under the bonnet in the main fuse block. To jump start the vehicle, follow the steps and precautions in the Owner's Manual.

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